This is the reserve now presale group FAQ
Frequently Asked Questions
Details about joining, reserving, payment, fulfillment, and keeping
your Presale Reserve Program access in good standing.
← Back to Program Overview
You just need an account on our website. Once you’re signed up,
you’re ready to join and start reserving.
Click here to join now.
Once you’re accepted into the program, the Presale Reserve
category will appear in your menu bar — and you can browse all
available items to reserve.
Size options include 4 fl oz, 8 fl oz, and 16 fl oz. Bulk pricing
is also available in 80 fl oz and 192 fl oz. There is no maximum
quantity — the minimum size is 4 fl oz.
Reservations cannot be changed or canceled once they are made.
Please double-check your selections before you reserve.
Presales stay open until we reach the order minimum for that
fragrance. Once the minimum is met, we’ll email payment links and
place the vendor order.
If a presale has been open for a long time and hasn’t closed,
we’ll announce a final call. If the minimum still isn’t met, the
presale will be canceled and anyone who reserved will be released
from their commitment and notified by email.
You’ll have 5 days to complete payment after you receive your
payment link. Missing a payment will pause your membership and
cancel the unpaid reservation. If your membership is paused, we’ll
email you with the details. To have it unpaused, either pay for
the reservation or contact us to explain why it wasn’t paid —
we’ll review your request and decide from there.
Absolutely! You’ll check out on our website, so you can add other
items to your order if you’d like. Keep in mind we don’t ship
partial orders — so if something else isn’t ready yet, it can
delay the whole shipment. For the fastest delivery, we suggest
paying for your presale items on their own order.
No. We do not ship partial orders — all orders must ship complete.
You can still add other items at checkout, but anything that isn’t
ready yet can hold up the entire order. To avoid delays, we
suggest paying for your presale items on their own order.
When you place your order, you can choose to pay for shipping or
put the order on HOLD. If you pay for shipping, your order will be
released for shipment automatically once it’s ready. HOLD shelf
orders stay with us until you let us know you’d like the order
released. Orders over $99 ship free.
We currently ship within the US only.
These are not stock items — they are sold on presale. That means
items may take a minimum of 2½ weeks to get into your hands. You
can follow the status of each presale in the Account section of
our website.
Use the Account section of our website to follow your reservations
and see status updates as items move from reserved to paid to
ready.
All sales are final, and we do not accept returns. Many presale
fragrances are sold untested — customers are responsible for
testing each fragrance in their own products before use.
